Inspection & Regulatory Reports

Inspection & Regulatory Reports

The services of Hesley Group are registered with, and are subject to, regular inspection by  a range of external regulatory bodies.

Our adult residential and supported living services are registered with and regulated by the Care Quality Commission (CQC).

CQC assess how well our services are performing against the CQC Fundamental Standards and associated regulations.

We undertake a range of quality assurance activities to monitor and enhance the quality of our services. These include unannounced visits by members of the senior management team, internal service reviews undertaken by our Quality Team, audits, observations and feedback from the people we support, families and other stakeholders. These activities help us assess performance against regulatory requirements, national standards and best practice and our own high expectations, whilst identifying opportunities for continuous improvement. We are committed to exceeding minimum standards wherever possible, ensuring high-quality care, strong leadership, effective staffing, safe environments and meaningful involvement and consultation for the people we support and those important to them.

Other agencies carry out periodic inspections, for example Health and Safety teams and Environmental Health Food Safety Officers.

Board members of Hesley Group also undertake visits to services in order to understand how well they are being led, how effectively we are supporting people, our colleagues and managers views and the condition of the environment.

The experience and views of the people we support, their families and advocates are particularly important to us.

Regular feedback from the people we support, family members and partner agencies, together with outcomes from complaints and compliments, all contribute to our assessment of the quality and effectiveness of our services. We actively seek opportunities to listen, learn and respond to feedback, ensuring that people remain at the centre of service development.

Family forums operate across our services, providing a valuable opportunity for relatives and carers to share their experiences, raise issues and influence improvements.

We advocate on behalf of the people we support and ensure that individuals can access appropriate independent advocacy whenever needed. This helps to promote choice, participation and inclusion, ensuring that people’s views, wishes and rights are understood, respected and reflected in decisions that affect their lives.

View regulatory reports for all of our services at the following links: