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Quality Assurance at Mercury College
The designated managers develop policy and best practice initiatives and assess how well we at Mercury College are doing in meeting our objectives and complying with national standards. This includes the management of health and safety and keeping people safe. The organisation consults with young adults using the services and their families/representatives.
Quality Accounts 2024/25
At Mercury College, quality is not just a standard—it’s a promise. Hesley Group’s Quality Accounts 2024/25 reflect our unwavering commitment to delivering safe, effective, and person-centred support for people with complex needs.
Offering a clear and honest reflection of how we define, measure, and improve quality across our services, it explores the ways we:
• ensure safety and dignity
• how we use data and feedback to drive meaningful change
• how we work in partnership with families, professionals, and commissioners to deliver outcomes that truly matter.
Our Quality Accounts 2024/25 provides an insight into the systems and values that underpin our approach – from safeguarding and staff development to the lived experiences of the people we support. It also set out our priorities for the year ahead, shaped by evidence, collaboration, and a shared ambition to do better every day. It captures how we are learning, adapting, and evolving to ensure that every individual we support can live a life of value, purpose, and possibility. Quality is not a one-time achievement – it’s a continuous journey.
Policies
The most relevant policies are available to view below. If you require hard copies of any policies, or of others that are not listed here please contact us.
- SEND Information Report
- View Here
- Safeguarding
- View Here
- Compliments, Concerns and Complaints Policy
- View Here
- Compliments, Concerns and Complaints Practice Guidance
- View Here
- How to make a complaint
- View Here
- Health and Safety Policy
- View Here
- Health and Safety Statement
- View Here
- College Behaviour Policy
- View Here
- Student Attendance
- View Here
- Positive Behaviour Support Policy
- View Here