Approach

Our Approach at hcs Specialist Supported Living

The H.E.S.L.E.Y. Integrated Model is our organisation-wide framework for providing specialist support and improving quality of life. The model supports consistency across specialist education, adult residential care and supported living, helping people experience continuity of understanding, support and outcomes over time.

Positive Behaviour Support (PBS) is central to our approach. It is values driven, evidence-based and practical. Focusing on people’s rights provides our ethical compass, guiding our approach to working with people. We understand that behaviours that challenge  often arise from the interactions between a person’s needs, communication, sensory processing, emotional wellbeing and environment.

Through consultant-led clinical leadership and multidisciplinary working, we create capable environments that support stability, safety, quality of life and meaningful progress. PBS is a compassionate approach that helps people experience a good quality of life while reducing the risk of behaviours that challenge.

At hcs Specialist Supported Living, our mission is to enhance the lives of the people we support by focusing on their individual needs, strengths and aspirations. We aim to enable each person to maximise their potential and progressively achieve more independence and a better quality of life; we guide people to a place where they have greater choice and control in their lives. We seek to achieve this through:

High-quality accommodation and facilities

Every person we support will be supported to gain a tenancy with one of our partnered social landlords. We ensure that each person understands their tenancy fully. All the homes on offer are spacious, with the option of sharing or living alone. In addition, there is access to a wide range of local amenities and excellent facilities within the service, complementing and enriching the lives of the people we support.

Learning and development

Person-centred learning and development plans provide opportunities to suit the specific needs and aspirations of each person, encouraging them to attain their full potential. Some may attend our Mercury College, accessing formal packages of education. Others will access enriched timetables of community based activities, tailored to their interests.

Communication

Speech and Language Therapists develop for each person an appropriate communication approach, which is then promoted by the support teams. This approach helps people increase their understanding of the many issues that affect their daily lives and guides them to take an active and meaningful part in decision making, as well as extending the depth and range of their relationships.

Citizenship

Creating a safe, predictable and stimulating environment enables everybody to be as active as possible in their community. We help the people we support at hcs Specialist Supported Living to live as citizens who are valued and meaningfully included within their own community.

Trust and relationships

We aim to develop trusting and valued individual relationships between people we support at hcs Specialist Supported Living, their staff and family and friends.

Multidisciplinary approach

Our multidisciplinary model means that our starting point is not just what people may need now, but also where they want to be or could be in the future. A team of experienced care and health professionals work together to support each person.

Keeping people safe

We aim to support people to develop increasing levels of independence and take risks in a safe and well-supported environment. Our philosophy is one of warmth, security, consistency, understanding and trust. Our safeguarding arrangements are integrated into this philosophy; policies, procedures, colleague training and quality assurance provide a robust and regularly reviewed framework to support the person’s wellbeing.

Health and safety

We are committed to ensuring the health, safety and welfare of all those who live, work in, or otherwise visit our services. hcs  Specialist Supported Living adheres to all procedures in place under the Health and Safety Policy of Hesley Group and wider legislation and regulations.