Approach

Our Approach at King Street

The H.E.S.L.E.Y. Integrated Model is our organisation-wide framework for providing specialist support and improving quality of life. The model supports consistency across specialist education, adult residential care and supported living, helping people experience continuity of understanding, support and outcomes over time.

Positive Behaviour Support (PBS) is central to our approach. It is values driven, evidence-based and practical. Focusing on people’s rights provides our ethical compass, guiding our approach to working with  people. We understand that behaviours that challenge often arise from the interactions between a person’s needs, communication,  sensory processing, emotional wellbeing and environment.

Through consultant-led clinical leadership and multidisciplinary working, we create capable environments that support stability,  safety, quality of life and meaningful progress. PBS is a compassionate approach that helps people experience a good quality of life  while reducing the risk of behaviours that challenge.

At King Street, our mission is to enhance the lives of the people we support by focusing on their individual needs, strengths and aspirations. We support each person to build confidence, develop independence, improve their quality of life and have greater choice and control in their lives. We seek to achieve this through:

Communication: Speech and Language Therapists develop an appropriate communication approach for each person, which is then promoted by the support teams. This approach helps people understand information, express their views and take an active and meaningful part in decisions about their daily lives.

Citizenship: Creating a safe, predictable and stimulating environment enables everybody to be as active as possible in their community. We help the people we support at King Street to live as citizens who are valued and meaningfully included within their own community.

Trust and relationships: We aim to develop trusting and valued individual relationships between people we support at King Street, colleagues, family and friends.

Multidisciplinary approach: Our multidisciplinary model means that our starting point is not just what people may need now, but also where they want to be or could be in the future. A team of experienced care and health professionals work together to support each person.

Keeping people safe: We aim to support people to develop increasing levels of independence and take risks in a safe and well-supported environment. Our philosophy is one of warmth, security, consistency, understanding and trust. Our safeguarding arrangements are integrated into this philosophy; policies, procedures, colleague training and quality assurance provide a robust and regularly reviewed framework to support the person’s wellbeing.

Health and safety: We are committed to ensuring the health, safety and welfare of all those who live in, work in, or otherwise visit our services. King Street adheres to all procedures in place under the Health and Safety Policy of Hesley Group and wider legislation and regulations.