Our mission statement & valuesOur mission is simple. Everyone at Hesley Group is here to enable people with complex needs to achieve their full potential.
To do this requires some pretty unique qualities. A wealth of experience and specialist expertise, high-quality therapeutic environments and resources, all in a place that’s safe, stimulating, with positive well-considered risk management where individually tailored support, education and therapies can come together to give each and everyone the skills and confidence they need to be who they want to be.
Most of all, it takes care - lots of it. It’s why valuing the person and offering the best care is ingrained into everything we do. We aim to be:
We treat every person who uses our service as an individual - delivering a culturally sensitive, evolving service that respects everybody’s unique worth. Person-centred planning and therapeutic support both ensure our services keep the people we support at the centre of everything we do.
As an outcome focused provider we aim to support each person who uses our services to achieve their aspirations, goals and priorities. Individual person-centred support plans allow us to use our wide range of resources most effectively and provide mechanisms for benchmarking, evidencing and reviewing our practice.
People we support, their families and those who commission our services rightly expect a very high standard of service. We hold ourselves to account for the quality of our provision and have clear ways to evidence this quality. Our Quality Team drives policy initiatives in consultation with the managers and staff and undertakes audits against standards and regulations. We consult with people supported, their families and other representatives to ensure we are meeting their expectations. Legally we are required to meet the standards set out in regulation. We seek to be fully compliant with all relevant requirements of the law, including the CQC Fundamental Standards for Adult Social Care and the Health and Social Care (Regulated Activities) Regulations 2014 as well as other key pieces of legislation. We work to ensure that our residential children services are fully compliant with the Children's Homes Regulations 2015 and Quality Standards, and the education provision in schools complies with the Education (Independent Schools Standards) Regulations 2014. We have a comprehensive complaints procedure and work to learn from this what we can do better.
Keeping people safe
From valuing and respecting each other and those we support, our proactive and ethical model of care, to robust policies and procedures and our intention to work closely with all concerned, we place safety as the highest priority.