Inspection & regulatory reports
Hesley Group services are registered with and are subject to regular
inspection by external regulatory bodies. These are Care Quality
Commission (CQC) in respect of adult services and the Office for
Standards in Education (Ofsted) Social Care in respect of children’s
residential care provision and Ofsted Education in respect of the
quality of service in our schools.
CQC assess how well the adults’ services are performing against the CQC Fundamental Standards and associated regulations.
Ofsted assess performance of the children’s care services twice each
year against the Children’s Homes Regulations and Quality Standards
The schools’ education services are inspected under the Education
(Independent School Standards) (England) Regulations 2010 and the
Education (Pupil Registration) (England) Regulations 2006, usually every
four years. These inspections also take into account the outcomes from
the children’s homes inspections.
Hesley Group also undertakes to carry out a range of quality assurance
measures, including unannounced visits by members of the senior
management team who assess the performance of the service against the
national standards and our own high expectations. We will always aim to
exceed minimum standards for involvement and consultation, care,
management, staffing, safety and the condition of the environment.
An Independent Person undertakes monthly visits to the children’s homes
as required under Regulation 45 of the Children’s Homes Regulations
2015. Other agencies also carry out periodic inspections, for example
Health and Safety teams and Environmental Health Food Safety Officers.
An independent external assessor is contracted to undertake regular
assessment of the standard of education provided by Hesley Group.
Hesley Group Board members also undertake visits to services in order to
understand how well they are being led, how effectively we are
supporting people, the staff and managers views and the condition of the
A range of visits are conducted to services including during the night
by senior managers to help assess the quality and safety of the service
The experience of people using our services and their relatives is
particularly important to us. Questionnaires, outcomes from complaints
and issues from advocacy services contribute to the internal assessment
of outcomes for the people we support. Residents and Schools Councils
are supported so that people can influence how their service is
developed. Family forums operate at two of our adults services and all
services have access to independent advocacy resourced by Hesley Group.
View regulatory reports for all of our services at the following links:
Ofsted - education provision
Fullerton House School
Wilsic Hall School
Ivy Lane School
CQC - adult residential provision