Referral, transition & moving in

From experience there are usually two ways adults and young people access our service. The easy way. Or the extremely hard, emotional, time-consuming way. No prizes for guessing which one everyone prefers. Below, in simple terms, is our enquiry and referrals process:

EnquiryReferrals image
We have a dedicated referral department to help with any enquiries. It’s often parents, friends and carers who are the first to get in touch and we aim to ensure they have all the information and reassurance they need. However to formalise a referral, it will need to be made by the placing authority. This may be a primary care trust, clinical commissioning group, local authority, special educational needs professional, community health council or someone managing an individualised budget.

Once we’ve received relevant documents from the placing authority detailing the needs and support requirements of the person being referred, relevant managers and clinicians will review them. If we feel we can offer a service to meet the needs of that individual we will offer an assessment.

We carry out a free-of-charge assessment to make sure that we can meet a person’s needs. Our specialist staff arrange to meet the person and as many people centrally involved in their support as possible. The assessment considers the whole person and looks at a range of health, social, educational and any other needs. If we believe we can meet these needs, we will offer a place, in writing, to the appropriate authority.

When the placing authority confirms acceptance of our offer we will send out a formal contract together with necessary documentation regarding the transition and intended support for the person concerned. Once we are in receipt of the signed contract our transition process begins.

Transition & moving in
Any change for someone with autism and/or other complex needs can be very difficult. Moving home can of course be stressful for any of us. The multiple changes that can be associated with such a move, whether in terms of relationships or physical environment for example, can be highly challenging and distressing for someone with complex needs. This can be the case, particularly if moves are poorly planned and supported and if the person’s needs and wishes are not properly considered or kept central to the move.

The transition process will be managed by a senior manager from the relevant service who will work with the person, their family/carers and the authority that will fund the place, to ensure the move is properly planned and managed and that the best interests of the person are properly met. If somebody needs to come into our services urgently, we will of course support this by employing the same principles - seeking still to ensure the smoothest transition possible.

Once the person has moved to one of our services we aim to ensure that they are as happy as possible from their very first day with all relevant documents including support plans, risk assessments and service user guides firmly in place.