A referral for someone to come and live at Hesley Village comes through the authority that will be funding the placement. The authority is asked to provide relevant information which we review to ensure that Hesley Village is a suitable provider.

People have a thorough, confidential assessment free of charge before potentially coming to Hesley Village. The assessment covers a wide range of health and social issues to help ensure the service is able to meet the person's needs. The assessment process is used as a basis for their initial personal plan, should they come to the service.

The assessment is carried out by members of the team from Hesley Village including clinicians and care managers. They arrange to meet the person and as many people centrally involved in their lives and direct care as possible, to see how best their needs and wishes can be met. This is the start of the person-centred planning process that ensures each person is treated as an individual.