CQC Rating 'Good' for Hesley Village

CQC Rating Hesley Village image

Hesley Village was recently visited by CQC for an unannounced inspection and are proud to share with you that they have maintained their 'GOOD' overall rating, achieving GOOD in all areas.

A fantastic achievement and one that is certainly down to the excellent teamwork of all who work and reside there.

Below are a few of the comments made within the report, which you can read in full by visiting the CQC website or contacting us for a copy.

SAFE
"The support staff we spoke with demonstrated a good understanding of people's needs and how to keep them safe." CQC Inspector

"During our tour of the premises we found them to be clean and tidy and very well maintained." CQC Inspector

EFFECTIVE
"People were given good advice on healthy eating and healthy life choices. People were encouraged to have active lives that included good levels of exercise." CQC Inspector 

CARING
"The staff we spoke with demonstrated a very good knowledge of the people they supported." CQC Inspector

"It's good living at Hesley and I get on with the staff they look after you well. They are friendly and I wouldn't change anything. I wash up, clean, polish, and enjoy housework. When I go shopping I can pay myself." Supported Person

"Great care, always contact us and keep us up to date. I don't have any concerns and it's an ideal place." Relative

RESPONSIVE
"People had very detailed assessments and plans to support them to communicate using methods that suited their needs." CQC Inspector

WELL-LED
"Without exception, the staff we spoke with were very enthusiastic about their work and said they loved working in the service." CQC Inspector

"The information we requested from various departments was provided quickly and efficiently. Governance systems were well organised, effective and supported continuous improvement." CQC Inspector