We need to be as certain as possible that Community Solutions will be a good choice for a person and a positive place for them to live. So, first, we will always undertake a thorough assessment to fully understand their needs and wishes.

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Referrals for placements are accepted from the authority that will fund the placement. We ask the authority to send relevant information, which we will review as part of the process of ensuring that Community Solutions is a suitable service.

This Pre-admission Assessment is carried out by the manager of Community Solutions together with a specialist clinician, if this might help clarify particular key issues. They will arrange to meet the referred person and as many people centrally involved in their lives and direct care as possible to assess their needs. This is the start of the person-centred planning process which ensures each person is treated as an individual.

If it is felt that Community Solutions can meet the needs of the person, the authority is informed and will itself usually inform the person, their family and key others of the placement decision.