Keeping in contact
It is very important that people living at Community Solutions, staff, families, friends and all key professionals and other personal contacts build positive and mutually respectful relationships. Visits are encouraged and people are involved, where possible, in decision making about visits.
Communication between people and their families and friends is encouraged and contact by phone, mail, email and Skype are all supported.
Families and friends are invited to events occuring through the year at Community Solutions and within the wider Hesley Group. Visits home are also supported.
At each review and at any point throughout the year, people are encouraged and supported to express their views about the running of Community Solutions. This is done through discussion, questionnaire or at the residents' monthly meetings. Advocates may help with this.