Staff training

Hesley Group is dedicated to improving the performance and self-esteem of its staff in a way that directly improves the quality of life of the people we support. To this end our workforce development department (Hesley People) provides and commissions an extensive programme of workforce development activities. This combination of learning opportunities range from e-learning, individual coaching and mentoring, apprenticeships, learning events and updates, open learning and attendance at accredited courses.

Staff imageOur work-based awarding centre is registered to provide a range of City & Guilds qualifications and provides assessment and certification for all care staff who require a health and social care qualification to meet statutory and corporate targets. We're proud of the achievements of our staff in all relevant qualification sectors and we know that their pride in their achievements is reflected in the quality of our service.

All new staff are required to attend and complete a relevant corporate and service-specific induction programme which meets Care Certificate and Level 3 Diploma in Children's Residential Services' requirements. From there they move into personal development programmes that further develop their knowledge skills and motivation to achieve a high quality of service for the people we support.

All staff are trained in HELP (Hesley Enhancing Lives Programme), a behaviour support approach based on Therapeutic Crisis Intervention (TCI), which is accredited by the British Institute of Learning Disabilities (BILD). TCI is an internationally recognised positive behaviour support and crisis prevention programme that reduces reliance on high-risk interventions. TCI recognises that it is the actions and reactions of those around young people that strongly shape and influence their behaviour, as well as their social and emotional development. Its emphasis is on empathy and proactive support, while physical interventions are very much considered a last resort.