Enquiries and referrals
From experience there are usually two ways adults and young people access our service. The easy way. Or the extremely hard, emotional, time-consuming way. No prizes for guessing which one everyone prefers.
Below, in simple terms, is our enquiry and referrals process:
We have a dedicated referral department to help with any enquiries. It’s often parents, friends and carers who are the first to get in touch and we aim to ensure they have all the information and reassurance they need. However to formalise a referral, it will need to be made by the funding authority. This may be a primary care trust, clinical commissioning group, local authority, special educational needs professional, community health council or someone managing an individualised budget.
Once we’ve received relevant documents from the placing authority detailing the needs and support requirements of the person being referred, relevant managers and clinicians will review them. If we feel we can offer a service to meet the needs of that individual we will offer an assessment.
We carry out a free-of-charge assessment to make sure that we can meet a person’s needs. Our specialist staff arrange to meet the person and as many people centrally involved in their support as possible. The assessment considers
the whole person and looks at a range of health, social, educational and any other needs. If we believe we can meet these needs, we will offer a place, in writing, to the funding authority.
When the funding authority confirms acceptance of our offer we will send out a formal contract together with necessary documentation regarding the transition and intended support for the person concerned.
Once we are in receipt of the signed contract our transition process begins. This is managed by a senior member of staff
to ensure all is well planned and tailored to the person’s needs at every stage.
To make an initial enquiry or referral either call us on 0800 055 6789, email us at email@example.com or complete our online contact form by visiting our website at www.hesleygroup.co.uk.