Reviews and AdvocacyReviews
Each person has a formal annual review, usually with their family or carers and a funding authority representative. We support the people concerned to take part in their review in ways appropriate to them. An advocate may be involved if required. At Hesley Village we have a Residents' Council that meets regularly and acts as a self advocacy group. We also carry out six-monthly progress reviews as part of giving each person's personal journey close attention.
There is also a rolling programme of case reviews involving our multi-disciplinary team. This makes sure people’s care and support needs are being met and/or adjusted on a continuing basis. It also ensures that we fulfil our commitment to each person: to always provide the best possible care and support, and continue to evolve it in line with their pathway plan.
A nationally recognised advocacy service is now based on-site to further enhance our provision and our commitment to properly facilitating each person's expression of their needs, wishes, aspirations and fears. The service also reflects our openness to external scrutiny and offers a resource for staff to access, should they have concerns they might want an independent, external person to hear and potentially act upon.