Quality assurance, governance and policy

Hesley Group's designated managers develop policy and best practice initiatives and assess how well we are doing in meeting our objectives and complying with national standards. This includes the management of health and safety and keeping people safe. The organisation consults with young people using the service and their families/representatives.

The Quality Governance Board reports regularly to the Board and Executive on service standards and any improvements needed.

There is a large range of supportive documents available relating to all aspects of the provision at Fullerton House School. Summaries of key policies are available below or via our Policies page. Should you require a full hard copy of any of the following policies, please feel Fullerton House School quality imagefree to contact the school:


A total of two formal complaints were received during the last school year, both of which were satisfactorily resolved.

Hesley Group has a formal procedure for complaints in accordance with the Education Act (2002). Copies of this and our complaints form are available from the school.